Privacy Policy

We are TxTconverter (“we”, “us”, or “our”) respects the privacy of users of the TxTconverter software and related services that we provide (“Software”) (“User”, “you”, or “your”). This Privacy Policy (“Policy”) is an integral part of our Software’s terms in the End User License Agreement (EULA) (“Terms”) and governs the manner in which information, including Personal Data (meaning any information that identifies or could reasonably identify a specific individual (“Personal Data”)), related to your use of the Software, is processed.

Our privacy practices are designed to align with the General Data Protection Regulation (GDPR) (“GDPR”) and the California Consumer Privacy Act (CCPA) (“CCPA”), where applicable.

Capitalized terms not defined in this Policy shall have the meanings assigned to them in the Terms.

You acknowledge that the provision of Personal Data is on a voluntary basis and, where required by applicable law, based on your consent. You acknowledge that you are not legally obligated to permit us to process, including collecting, your Personal Data, and that any such processing is based on your consent. However, certain functionalities of the Software may not operate properly if you refuse to allow us to process your Personal Data, including by declining to provide certain information.

1. Information We Process

When you interact with our Software, including accessing or using the Software, we may process the following categories of information:

• Non-Personal Data: This includes information that does not identify a specific individual and cannot reasonably be used (directly or indirectly) to link the information to an identifiable individual. This may include aggregated technical metrics such as device type, operating system type, device specifications, language preferences, software performance metrics, and general usage patterns. Such information may be collected automatically while you use the Software and is used for performance optimization.
• Personal Data: this refers to information that can, directly or indirectly, identify you, such as IP addresses, unique device identifiers, or search queries submitted through the Software's interface. This may also include information about an individual contained in documents you submit for processing (for example, PDF files) and any other information you provide to us in connection with your use of the Software.

We process such data for the following purposes:

• To ensure the Software operates as designed and delivers its core functionality.
• To handle support inquiries and respond to user inquiries and feedback.
• To maintain the integrity and security of the Software and detect fraudulent activity.
• To meet our legal obligations and manage user consent records.
• To provide services to users of the Software.

2. Data Processing and Methods

We, together with our technical service providers, may collect online identifiers (such as IP addresses), contextual data, and technical data generated through your use of the Software. This data is processed to support core operations, maintain security protocols, perform internal analytics, and support operational continuity and ongoing improvement of our services.

We may also collect search-related information, such as search queries submitted through your default search engine. Such information may be transmitted to our search partners to provide you with relevant results and to prevent fraudulent or non-human activity. In certain circumstances, such data may subsequently be anonymized or aggregated for statistical purposes.

3. Legal Basis for Processing (GDPR)

Where the GDPR applies, our processing of your Personal Data is based on one or more of the following legal bases: (a) Contractual Necessity to provide the conversion services and to provide you with the services and features you request; (b) Legitimate Interests when processing is necessary for purposes such as maintaining stability and security, preventing abuse, and improving the Software (including securing our infrastructure); and (c) Consent, where explicitly required by law for specific data processing activities.

4. Categories of Disclosed Data and CCPA Compliance

In the preceding 12 months, for professional and operational purposes, we may have processed (including collected) and disclosed certain categories of Personal Data as follows:

Category A: Identifiers, such as IP addresses and other network-based identifiers.

Category F: Internet or Electronic Network Activity: Including interactions with the Software and search queries processed through it.

These categories of data may be disclosed to certain third-party recipients, including:

• Service Providers: For infrastructure, hosting, maintenance, and technical support, such as entities that support the technical operation and stability of our systems.
• Analytical Partners: For Report Standardization, optimization, and performance evaluation, including to help evaluate product performance and usage patterns.
• Business Affiliates: For internal auditing, operational oversight, fraud prevention, business analytics, or revenue attribution.

You may also manage certain advertising preferences through third-party tools such as the Digital Advertising Alliance or the Network Advertising Initiative.

5. Data Security

We employ robust organizational and technical safeguards designed to protect your data from unauthorized access, misuse, or loss. However, no online system is perfectly secure, and despite these measures, no internet-based system can guarantee absolute security.

If you believe your Personal Data has been compromised or have any concerns regarding privacy, please contact us at the email address provided below.

6. Data Retention

Personal Data is retained only for the period necessary to fulfill the purposes described in this Policy or as required by applicable law, regulation, or dispute-resolution obligations. Once no longer needed, data is securely deleted or fully anonymized so that it can no longer be associated with an identifiable individual.

7. Data Sharing

We do not sell Personal Data. However, Personal Data may be shared in limited situations, including:

• With service providers that assist in operating the Software under confidentiality obligations.
• When required by applicable law, legal process, or governmental request.
• As part of a merger, acquisition, or corporate restructuring.
• Where your explicit consent has been provided.

8. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your Personal Data, including the right to:

• Request access to the Personal Data we hold about you.
• Request correction or deletion of inaccurate or outdated Personal Data.
• Request deletion of certain Personal Data, subject to legal retention obligations.
• Restrict or object to certain processing activities.
• Withdraw consent where processing is based on consent, without affecting prior processing.

You may also have the right to submit a complaint to the relevant data protection authority.

Where the CCPA applies, users may additionally have the right to request that their Personal Data not be sold and the right not to receive discriminatory treatment for exercising their privacy rights.

Requests will be handled in accordance with applicable legal obligations. Additional verification information may be requested to confirm identity before fulfilling certain requests.

To submit a request regarding these rights, please contact us at the email address provided below.

9. Search Data and Third-Party Search Provider

The Software integrates a third-party search provider to deliver search results. Search queries you submit may be shared with this provider for the purpose of generating relevant results and, where applicable, for revenue attribution in connection with our monetization model. Queries are anonymized before any long-term storage. The search provider operates under its own privacy policy, which we encourage you to review.

10. Children’s Privacy

The Software is intended for individuals 16 years of age or older. We do not knowingly collect Personal Data from minors.

If you believe that a minor has provided Personal Data through the Software, please contact us at the email address provided below. Upon verification, we will take appropriate steps to delete such information in accordance with applicable law.

11. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect updates in legal requirements, operational practices, or product functionality. The Effective Date displayed at the beginning of this document indicates the most recent revision. Your continued use of the Software after such updates constitutes acceptance of the revised Policy.

Contact Information

For any privacy-related concerns or to exercise your rights, please email: [email protected].